TECHNICIAN CERTIFICATION

Melco's embroidery equipment is manufactured to meet and exceed our company's high technical standards. That's why so many of our older machines are still out there producing profits for our customers. Melco is equally committed to a standard of excellence when it's time for our equipment to be serviced.

Melco Embroidery Systems employs 9 highly trained service technicians and has certified another 60 third-party technicians across America, in order to respond to your service needs quickly and effectively. We are currently looking for additional third-party technicians to go through our rigorous training programs, especially in the western US. We also welcome inquiries from potential distributors/technicians in the Americas, Asia, and Europe.

Courses for Service Technicians

• Level I Amaya Technician Program
• Level 2 Amaya Technician Program
• EMT Service Technician Program

These programs include classes in the use of our equipment and digitizing software. Melco believes that well-rounded technicians need the practical experience of editing and sewing out designs, to fully serve our customers.
Click here to view Frequently Asked Questions about Melco's Technicians' Training.

Benefits for Third Party Techs
In addition to the thorough training you will receive from Melco, once you become a Melco service technician, you'll have access to valuable resources to keep you up to date on technical issues and equipment and software upgrades.

AMAYA Technical Service List
Once you're certified you can request that your name be added to the AMAYA tech service email list, where technicians worldwide discuss issues that arise as they service Melco equipment. This list gives you access to the collective experience of technicians all over the globe, so you need never feel that you're working without a net.

Technical Advisory Bulletins
Melco service technicians are routinely sent all Technical Advisory Bulletins issued by the Melco Engineering department. These cover modifications to the machinery or software, and when necessary, outline steps for making hardware changes.

Become a Melco 3rd Party Technician

United States
Classes are held at the Denver training facility several times each month. Please fill out this questionnaire to determine which class level is best for you. Contact John Hanson to register for the next available training session or for more information about tech training.

Outside The USA
We offer technical training to Melco distributors located around the world. If you are not already a Melco Embroidery Systems product distributor, but would like more information about becoming one, please contact Michael Petersen at Melco corporate headquarters.

If you are associated with one of our International distributors, and need technical training, fill out this questionnaire to determine the appropriate level of training you'll need. Then, contact John Hanson to enroll in one of Melco's training sessions.

All Classes are held at the Denver training facility several times each month.  Contact John Hanson with questions regarding your technical training. Classes are presented in English. Special arrangements for an in-class translator can be made, if needed.

More Information for Melco's Techs
Click here for a List of Tools that we recommend you include in your tool kit, so you can effectively service Melco equipment.
Please download the System Requirements (pdf) for the system requirements for the laptop you use when making Melco service calls.